By now, your healthcare organization has its Facebook page up and running and you actively post new and useful content on your wall. Great–the communication is flowing! Or is it flowing only one way? As Jonathan Richman says in Dose of Digital: “Over the past year or so, many pharma and healthcare companies have jumped into social media with many trying their hand at Facebook. Nearly all of these pages have one thing in common. They do not allow comments on the page’s wall.” You know your hospital needs to engage and listen to patients, right? But do your Facebook posts allow for comments and “likes” to help spread the word? If not, your Facebook page may not exist. —Erin Macartney